Return Policy
Thank you for shopping at Science Outfitters. As a resale store, we offer a wide range of high-quality, previously-owned lab equipment and supplies at affordable prices.
Please note that all of our products are sold as-is, without any warranties or guarantees. We make every effort to accurately describe the condition and functionality of each item, but we cannot guarantee that they will meet your specific needs or expectations.
In the event that you need to return a product, our policy is as follows:
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We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it.
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To initiate a return, please contact us with your order number and a description of the issue. We will provide you with instructions on how to proceed.
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Please note that the cost of return shipping is the responsibility of the buyer, and we recommend using a trackable shipping method to ensure that the item is returned safely.
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Once we receive your returned item and confirm its condition, we will issue a refund for the purchase price, minus any shipping fees or restocking fees (if applicable).
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Please note that certain items may be excluded from our return policy, including perishable items, custom orders, and certain electronics or software.
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We make every effort to process refunds as quickly as possible, but please allow up to 14 days for your refund to be processed and reflected in your account.
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In the rare event that an item arrives damaged or not as described, please contact us immediately so we can work with you to resolve the issue.
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Please be aware that due to the nature of our business as a resale store, inventory can be limited and we cannot guarantee that we will have replacement items available.
We want you to be completely satisfied with your purchase, and we will do our best to work with you if there is an issue. However, please understand that we are a resale store and cannot offer any warranties or guarantees. By purchasing from Science Outfitters, you agree to these terms and conditions.
Thank you for shopping with us! If you have any questions or concerns, please don't hesitate to contact us, info@scienceoutfitters.com.